1. How can I contact Aureella?

You can email us at info@aureella.com — our customer care team will be happy to assist you with anything you need!

2. Do you ship worldwide?

Yes, we ship worldwide.

3. Where do you ship from?

We ship from the USA and Canada.

4. Can I change or cancel my order?

As we aim to process orders as quickly as possible, please request any changes or cancellations within 12 hours of placing your order. Requests made after this time cannot be guaranteed. However, once your order is received, you are welcome to return it for a full refund if it meets our return policy.

5. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

6. When will my order be processed?

Orders are processed between Monday and Friday. Please allow 1-3 business days for processing. Orders placed during holidays or sale periods may require additional time. Shipping occurs the following business day after processing.
Please note: We do not ship on weekends.

7. How long will it take to receive my order?

Our estimated delivery time is 6-12 business days.

8. What if I don't receive my order?

If you have not received your order within 30 days of shipment, you are eligible for a full refund.

9. Will I be charged customs and taxes?

The prices displayed on our website are tax-free in US Dollars. Depending on your location, you may be required to pay customs duties, taxes, or import fees upon receiving your order. These charges are determined by your local customs authority and are the customer's responsibility. We are not responsible for delays or fees caused by customs processing. For more information, please contact your local customs office.